Terms and Conditions

Last updated: 27 September 2026

These Terms and Conditions apply when you browse this website, create an account or place an order with Slice Café Peshawar. By submitting an order, you confirm that the information you provide is accurate and that you accept these terms.

1. About us

Slice Café Peshawar is a restaurant operating from Shop #23, 24, 25, 29 - Malik Saad Shumali Market, Phase #1, Hayatabad, Peshawar. This website is our direct online ordering channel for delivery and pickup orders in the areas shown during checkout.

2. Menu, prices and availability

• All prices are displayed in Rs and may change without prior notice.
• Products, ingredients, sizes, deals and availability may vary.
• Product photographs are illustrative. Appearance, portion placement and packaging may differ slightly from the image.
• If an item becomes unavailable after ordering, we may contact you to agree on a substitute or remove and refund that item where payment has already been collected.

3. Placing and accepting an order

An order request is not final until it is accepted by the restaurant. We may decline or cancel an order because of unavailable products, incorrect pricing, an incomplete address, suspected misuse, capacity limits or a delivery location outside our service area. If we cancel a prepaid order, the amount received for the cancelled items will be returned using an appropriate method.

4. Delivery and pickup

Delivery is currently limited to Hayatabad Phases 1–7 and Hayatabad Industrial Estate. Pickup is available from our Phase 1 restaurant.

• Delivery times are estimates, not guarantees. Traffic, weather, distance, kitchen demand and events outside our control may cause delays.
• You must provide an accurate address and a reachable Pakistani phone number. Additional delivery charges may apply only when clearly communicated and accepted.
• For pickup, please arrive at the selected branch after the order is confirmed. Food quality can deteriorate when collection is delayed.
• Responsibility for the order passes to you when it is delivered to the provided address or handed over at pickup.

5. Payments

The current payment method is cash on delivery or cash at pickup. The full amount shown when the order is confirmed must be paid when the order arrives or is collected. This website does not collect or store payment-card details.

6. Changes and cancellations

Contact the restaurant immediately if an order needs to be changed or cancelled. A request is accepted only when our team confirms it. Once food preparation has started, custom-made or perishable items normally cannot be changed or cancelled, and the order may remain payable.

7. Complaints, replacements and refunds

Please inspect the order promptly and contact us on 091-5811555 as soon as reasonably possible if an item is missing, materially incorrect, damaged or unsafe. Keep the food, packaging and order details available and provide a clear photograph when requested so the issue can be verified.

• For a verified restaurant error, the appropriate remedy may be a replacement, store credit or refund for the affected item.
• Refunds are not normally available for a change of mind, personal taste, an incorrect choice entered by the customer, an inaccurate address, an unanswered delivery call, or food substantially consumed before the complaint.
• Delivery delays alone do not automatically qualify for a refund, particularly where caused by traffic, weather, force majeure or an unreachable customer. We will still review genuine quality concerns fairly.
• For a cash order, an approved refund will be arranged directly by the restaurant using a reasonable available method.

Nothing in this section excludes any remedy that cannot lawfully be excluded under applicable consumer law.

8. Allergies and dietary requirements

Our kitchen handles dairy, gluten, eggs, nuts and other allergens. Notes entered with an order are requests and do not guarantee an allergen-free preparation area. Customers with a serious allergy should call 091-5811555 before ordering. Do not place an order if our team cannot safely meet the requirement.

9. Promotions and discount offers

Promotions are subject to their stated period, availability and eligibility rules. Unless expressly stated, offers cannot be combined, exchanged for cash or applied after an order has been submitted. We may withdraw an offer affected by misuse or an obvious publishing error.

10. Accounts and acceptable use

You are responsible for keeping your account and verification codes secure. You must not interfere with the website, submit fraudulent orders, attempt unauthorized access, scrape protected information or use the service unlawfully. We may restrict access where reasonably necessary to protect customers, staff or the service.

11. Intellectual property

The Slice Café Peshawar name, logo, menu presentation, photographs and website materials are owned by or licensed to their respective owners. They may not be reproduced commercially without written permission.

12. Liability

To the extent permitted by law, we are not responsible for indirect or consequential loss, third-party outages, or circumstances beyond our reasonable control. Our responsibility for a food order is limited to the remedies applicable to that order, except where liability cannot legally be limited.

13. Updates and governing law

We may update these terms when our services or legal obligations change. The version displayed when an order is submitted applies to that order. These terms are governed by the laws of Pakistan, and any dispute will be handled by the competent courts of Peshawar after the parties first attempt a good-faith resolution.

14. Contact